The SUITE NY Showroom is located in the NoMad Design District:
419 Park Avenue South, 17th Floor
New York, NY 10016
Showroom visits by appointment only.
HOURS:
Monday-Friday, 9am-5pm EST
Showroom closes at 2pm EST on Summer Fridays, June-Labor Day
212-421-3300
CALL US
showroomsales@suiteny.com
EMAIL US
Our team of highly experienced and knowledgeable sales associates are ready to assist you with your contract or residential project. If we miss you, we will get back to you as soon as we possibly can.
You will receive a confirmation email once your order has been received. When your order has shipped we will send you an additional email that includes the UPS/FEDEX tracking number for your package or White Glove tracking information. Please reference both your order # and, if available, your tracking # when contacting SUITE NY Customer Service.
For UPS delivery, upon receiving your shipping confirmation email, you may visit http://www.ups.com/tracking/tracking.html to verify the status of your order. For FEDEX delivery, you may visit; http://www.fedex.com/Tracking? to verify the status of your order. Please note that it may take up to 48 hours after your order has shipped for the tracking information to appear in the UPS or FEDEX system(s).
If you have further inquiries, please email customerservice@suiteny.com and we will do our best to help you.
Suiteny.com orders canceled within 24 business hours from the time they were placed can be refunded in full. Expedited orders are excluded.
After 24 business hours, there are no refunds at suiteny.com. Please see Return Policy for further details.
Suiteny.com accepts the following credit cards: American Express, Visa and MasterCard. Credit cards must have a U.S. billing address. If you are an architect or interior designer please contact a showroom sales associate at showroomsales@suiteny.com for payment information.
Sales tax will be applied to all orders shipped to New York
When placing your order, we estimate sales tax based upon the state, province or territory to which it is shipping. All sales tax calculations are subject to revision and are recalculated on the day your order is shipped.
As a recipient of the SUITE NY email newsletter you may receive exclusive offers that can be applied to orders by using the VIP Code during check out. Please note that VIP Codes cannot be combined with any other offer or discount and are only redeemable on suiteny.com.
In order to take advantage of these exclusive VIP Codes, please enter the 5 digit code in the space provided on the Order Review page before you Place Your Order. The value of the VIP Code will be applied to your order and appear in the Discount field.
Creating an online account allows for quick and easy ordering with the ability to save multiple shipping addresses on suiteny.com and to save your favorite designs to a virtual binder, allowing for personalized showroom assistance for your contract, commercial or residential projects.
SUITE NY offers one-on-one expertise in contract projects both large and small. We have extensive experience in meeting specific needs such as: GreenGuard or LEED certifications, NFPA Codes and Standards, GSA programs and more. To request a quote or to discuss your large project please contact us at 212.421.3300 or email contract@suiteny.com and a showroom specialist will contact you within 24 business hours.
To retrieve your suiteny.com account password, click on the Forgot Password link located on the Login sign-in. Your username and password will be sent to the account email address we have on file within minutes. Once you are signed in to your account, you have the opportunity to reset your password on the Personal Settings page from within your profile.
You do not need to open an account to receive emails from suiteny.com. At the bottom of every page of suiteny.com there is a field where you can simply provide your email address in order be added to our mailing list. Sign-up to receive exclusive collection and product previews, invitations to special events, industry news and VIP offers.
Please note that you may unsubscribe from our mailing list at any time by clicking the Unsubscribe link found at the bottom of all SUITE NY emails.
At suiteny.com shipping and handling charges are based on the value of your order. This excludes special items that require White Glove Delivery where an icon is indicated on the product description page and a surchage is added to your shopping cart.
Standard Delivery is defined as one shipping method selected for delivery to one address. Order value is calculated before tax and can be found in the subtotal of your order. For items that are on sale or discounted, the order value is calculated using the original price.
| ORDER VALUE | STANDARD DELIVERY |
| $0 - $1,500 | 8.0% of order value |
| $1,501 - $3,000 | 7.5% of order value |
| $3,001 - $5,000 | 7.0% of order value |
| $5,001 - $7,500 | 6.5% of order value |
| $7,500 and up | 6.0% of order value to maximum of $1,000 |
| WHITE GLOVE DELIVERY SURCHARGE |
| ADD $400 surcharge to your standard order value delivery charge. |
Unfortunately at this time, we do not offer:
STANDARD DELIVERY offers delivery to your front door. If the destination is an apartment or multi-unit building, your order will be delivered inside the entrance of the building, but not to your apartment door. The typical delivery window is 3 – 10 business days from the day your order is shipped. Standard Delivery does not include unpacking, assembly or removal of packing materials.
WHITE GLOVE DELIVERY is a full service delivery. A delivery appointment is required and the service includes: inside delivery, assembly, placement in your room of choice and removal of all packing materials. Depending on the destination, transportation lead-time for White Glove service is typically 3-4 weeks from the day your order is placed. For destinations in rural locations, please expect an additional 1-2 weeks for transportation and delivery. Due to size, weight or fragility, we require the use of White Glove delivery service on select items (as noted in their product page descriptions). Please note, White Glove Delivery does not include: wall mounting, electrical or structural change nor the moving or removal of existing items.
EXPEDITED DELIVERY Orders placed before 12 PM (ET) will ship within 24 business hours. Orders placed after our cut-off time will ship on the next business day (Monday – Friday). White Glove Items are not eligible for Expedited Delivery.
| SERVICE LEVEL | EXPEDITED DELIVERY |
| Three Day | 28% of order value |
Expedited orders are given top priority. Orders placed after 12 PM EST on Friday will begin processing the following Monday.
Standard delivery orders typically ship within 72 business hours from when the order was placed. Delays may occur dependent upon product availability and credit card verification.
We will contact you if the item you have selected is not currently in stock.
You will not be charged for any merchandise until it has shipped.
SUITE NY's fulfillment centers will be closed in recognition of the following holidays, please take notice that shipments may be delayed in observance of the following:
If you refuse delivery of any order placed on suiteny.com the package will be returned to our warehouse. Upon receipt of the item in original condition/original packaging you will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.
All returned items received without a return authorization are subject to a 25% re-stocking fee. Please see Return Policy for further details.
Unfortunately, suiteny.com does not ship outside the United States at this time. Credit cards must have a U.S. billing address. Please contact showroomsales@suiteny.com and one of our showroom sales associates will work to accommodate your request.
To make an authorized return, please contact customerservice@suiteny.com or call 212.421.3300 within 3 days of receipt of your order and provide your order # as well as details as to why you wish to return your item(s). You will receive either an email or phone call with your RA # valid for 7 days from date of request. Once you have received your RA#, please be sure it is written on the outside of your returned package. SUITE NY cannot honor any returns without all of the original packaging.
Suiteny.com is not responsible for items damaged or lost in transit during their return. All returned shipments received without a Return Authorization will be addressed separately at the discretion of SUITE NY, and are subject to a 10% re-stocking fee.
Many of our products come with a Manufacturer’s warranty that is indicated on the product’s description page.
The site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. This website, and most importantly all user information, is further protected by a multi-layer firewall based security system.
You will receive a Shipping Confirmation email with detailed tracking information once your merchandise has shipped. If you have additional questions or the item is on back order, please contact customerservice@suiteny.com or call 212.421.3300 for customer service assistance.
Shipping and handling charges are based on the value of your order and the shipping method you choose. Please see our Delivery Options for complete details and shipping rates.
Click ‘ADD TO BINDER’ on any product page to begin the Sign-In Process. If you already have an account on suiteny.com, you can create a Binder using that same email address and password. If you do not have an account with us, simply enter the required information. Once you have created an account, you can place orders through our website as well as save favorite products to your Binder.
We have chosen our chairs for their usability and general comfort. Before placing a large order, some designers have purchased one sample and then completed the order upon obtaining client approvals of the chair. If you are an architect or designer, please contact a showroom sales associate at showroomsales@suiteny.com to assist you with this process, normal fees are incurred. For those in the New York area, we also invite you to our Park Avenue Showroom to view and experience our items in person.
Swatches and finish samples are available for most products on behalf of the Trade, and can be requested or seen through our New York showroom. You may also submit your request via email to showroomsales@suiteny.com.
SUITE NY only sells licensed authentic designs from authorized manufacturers. We do not sell or represent imitation or non-licensed reproductions. Each product in our collection is created by the sole distributor that has authorization from the designer, or his or her estate, to manufacture that particular product. You can be confident that your purchase is a 100% authentic, authorized design.
SUITE NY only sells new licensed authentic products. We are happy to recommend vintage dealers in the area should you need advice. Please contact showroomsales@suiteny.com for more information.
SUITE NY proudly provides a stock program that allows our clients to receive many of our most popular products with significantly shorter lead times, often in two weeks or less.Please refer to QUICKSHIP for additional information on these products.
Each product’s description page specifies if assembly or installation is required and our WHITE GLOVE delivery service will ensure each product is installed carefully and correctly. Please note, SUITE NY does not provide electrical installation services.
SUITE NY is open Monday through Friday 9am – 6pm Eastern Standard Time. Please reference our Holiday Schedule for specific closing dates.
Yes, for more information please contact showroomsales@suiteny.com or call 1.877.278.4836
Each product description page specifies care instructions. Should you need additional information please contact customerservice@suiteny.com and we will be happy to assist you.
Last Updated: 3/6/13
This website is operated by, SUITE NY, LLC ("we","our", or "us). We value our customers and respect your privacy.
We collect information about you on our Website in an effort to communicate with you about our products, services and promotions. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency. This Privacy and Usage Policy only covers information collected through this Website and does not cover any information collected offline by us, including information collected by our 3rd Party Manufacturing partners.
This Privacy and Usage Policy describes the Personal Information we collect about you, why we collect it, how we use it and when we share it with third parties. Our Privacy and Usage Policy also describes the choices you can make about how we collect and use certain information. If our information practices change, we will post an updated policy on our website. You can tell if our Policies have changed by checking the revision last updated date that appears on this policy.
We sometimes ask you for certain kinds of Personal Information to provide the services you request. This information includes:
Shopping - Through this website, you will be able to purchase SUITE NY products. We ask for information such as your name, billing and shipping addresses, telephone number, email address and payment card information in order to process your purchase, confirm your order and ship the items to you. If you elect to be added to the SUITE NY Newsletter and promotional email list, we may use your Personal Information to communicate with you about our products, services and promotions.
My Account - You have the opportunity to create a personal shopping account with SUITE NY, which allows you to shop faster and easier. Using an email address as your user name and password of your choice, you may access your account on line at any time to add, delete, or change information. In creating this account, you authorize SUITE NY to store your name, your phone number, your shipping & billing addresses and email address, until such time you elect to change or delete it. Each of these options is for your convenience only. If you ever use a public computer to sign into the account section of our website, we strongly encourage you to log out at the conclusion of your session. By doing so, your information will not be accessible to anyone else from that computer.
Email List - When you request to be added to the SUITE NY email list, your email address or Personal Information will never be shared with or sold to anyone. Subscriptions to the email list can be cancelled at any time. To be removed from our email list, click the "unsubscribe" button found at the bottom of all the emails we send you.
Purchases - When you place an order, you will be asked to provide your credit card information. SUITE NY does not store credit card information.
Customer Service/Participation in Promotions/Sweepstakes or Surveys - If you contact Customer Service or participate in one of our promotions, sweepstakes or user surveys, we may ask for additional information, such as your age, interests or product preferences. This information will never be shared with third parties.
Email to a Friend - You may be able to share certain content from this website with your friends. In order to do so, we may ask for information such as your name and email address and your friend's name and email address. When you choose to share content with a friend, we do not store any names or email addresses unless you, or your friend, choose to be added to our SUITE NY email list. We will not include any other advertisements within the message sent to your friends.
Cookies
Several of our functions may use cookies. A cookie is a small piece of information sent by a website that is saved on your hard drive by your computer's browser. Cookies help us remember you when you return to our Website. Cookies also hold information a site may need to personalize/enhance your experience and to gather Website statistical data, such as which pages are visited, what is included in your shopping cart, the internet provider's domain name and the addresses of the sites visited immediately before coming to and immediately after leaving suiteny.com. However, none of this information is associated with you as an individual. It is measured anonymously and only in the aggregate. The information in the cookies lets us trace your 'clickstream' activity (i.e. the paths taken by visitors to our site and as they move from page to page). This enables us to better serve our customers by revealing which portions of our site are most popular. Cookies contain absolutely no Personal Information. You may disable cookies on your browser. Please review your browser's instructions for doing so.
Analytical Tools
We may also use various analytical tools in connection with the Website to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the website. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the web site you visited immediately before coming to the Website. This information is collected anonymously, and none of this information is identified with you as an individual or contains any Personal Information.
We use the Personal Information we collect for various purposes, including:
To complete your purchase transactions upon your request
To keep you informed about the status of your orders
To identify your product and service preferences, so we can notify you of new or additional products, services and promotions that might be of interest to you
To improve our merchandise selections, customer service and overall shopping experience
To comply with our legal obligations, policies and procedures and for internal administrative and analytical purposes
Service Providers : We may also disclose your Personal Information to service providers that help us provide the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information (b) assist us in distributing emails (c) assist us with direct marketing and data collection (d) provide us with data storage and analysis (e) provide fraud prevention or (f) engage in other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all Personal Information we share with them and to use the Personal Information only to perform their obligations in the agreements.
Compliance with Law : We may provide access to your Personal Information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability and protect our rights, and to protect the rights, property or safety of visitors to this Website and the public.
Transfer of Assets : In addition, if we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information will likely be among the assets transferred and will be disclosed during the process of negotiating such business transition, pursuant to a suitable confidentiality order.
While visiting our Website, you may link to sites operated by other third parties. This does not mean that we endorse these sites or the goods/services advertised or offered on those sites. We do not make any representations or warranties about any third-party website that you may access through our Website. They are independent from us, and we have no control over, or responsibility for, their information or activities.
In addition, our privacy practices may differ from those of these other websites. If you provide Personal Information at one of those websites, you are subject to the privacy policy of the operator of that site, not the SUITE NY Privacy Policy. Please make sure you understand the other website's privacy policy before providing Personal Information.
SUITE NY goes to great lengths to keep your financial information private and safe. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of Personal Information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is our policy to never send your credit card number via email. Our customer service team operates over a private and secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting confidential information. Please note, however, that email is not encrypted and is not considered to be a secure means of transmitting credit card or other Personal Information.
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. When you have finished shopping and begin the checkout process, you will move into the secure area of our site. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. You will remain in this secure zone for the entire checkout process.
Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we use every reasonable means to ensure the security of information you transmit to us, we cannot guarantee that third parties will not intercept such information.
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive e-mails from us you may click on the "unsubscribe" link at the bottom of any email communication sent by us. Please allow us 10 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
A common Internet scam is known as 'spoofing' or 'phishing' This occurs when you receive an email from what appears to be a legitimate source requesting personal information from you. Please be aware that we will NEVER send you an email requesting you to verify credit card, bank information, or any other personal information. If you ever receive an email that appears to be from us requesting such information from you, DO NOT respond to it, and DO NOT click on any links appearing in the email. Instead, please forward the email to us at customerservice@suiteny.com, as we will investigate all instances of possible Internet fraud.
Suiteny.com does not sell products for purchase by children. We sell products for purchase by adults only. If you are under 18, you may use suiteny.com only with the involvement of a parent or guardian. We will remove from our files any Personal Information of anyone we discover to be under age.
