SUITE NY | Shipping & Delivery

CUSTOMER SERVICE


SHIPPING & DELIVERY

 

Shipping Methods & Costs

At suiteny.com shipping and handling charges are based on the value of your order. This excludes special items that require White Glove Delivery where an icon is indicated on the product description page and a surchage is added to your shopping cart.

STANDARD DELIVERY IN THE CONTINENTAL UNITED STATES

Standard Delivery is defined as one shipping method selected for delivery to one address. Order value is calculated before tax and can be found in the subtotal of your order. For items that are on sale or discounted, the order value is calculated using the original price.

ORDER VALUE STANDARD DELIVERY
$0 - $1,500 8.0% of order value
$1,501 - $3,000 7.5% of order value
$3,001 - $5,000 7.0% of order value
$5,001 - $7,500 6.5% of order value
$7,500 and up 6.0% of order value to maximum of $1,000
WHITE GLOVE DELIVERY SURCHARGE
ADD $400 surcharge to your standard order value delivery charge.
 

Unfortunately at this time, we do not offer:

  • International shipping
  • Saturday/Holiday delivery
  • Delivery to a PO Box or Military Post Offices
  • In the near future we aim to ship to Alaska, Hawaii and Puerto Rico. In the interim, please contact showroomsales@suiteny.com for more information.

STANDARD DELIVERY offers delivery to your front door. If the destination is an apartment or multi-unit building, your order will be delivered inside the entrance of the building, but not to your apartment door. The typical delivery window is 3 – 10 business days from the day your order is shipped. Standard Delivery does not include unpacking, assembly or removal of packing materials.

WHITE GLOVE DELIVERY is a full service delivery.  A delivery appointment is required and the service includes: inside delivery, assembly, placement in your room of choice and removal of all packing materials. Depending on the destination, transportation lead-time for White Glove service is typically 3-4 weeks from the day your order is placed.  For destinations in rural locations, please expect an additional 1-2 weeks for transportation and delivery.  Due to size, weight or fragility, we require the use of White Glove delivery service on select items (as noted in their product page descriptions). Please note, White Glove Delivery does not include: wall mounting, electrical or structural change nor the moving or removal of existing items.

EXPEDITED DELIVERY Orders placed before 12 PM (ET) will ship within 24 business hours. Orders placed after our cut-off time will ship on the next business day (Monday – Friday).  White Glove Items are not eligible for Expedited Delivery.

SERVICE LEVEL EXPEDITED DELIVERY
Three Day 28% of order value
 

Order Processing

Expedited orders are given top priority. Orders placed after 12 PM EST on Friday will begin processing the following Monday.

Standard delivery orders typically ship within 72 business hours from when the order was placed.  Delays may occur dependent upon product availability and credit card verification.

We will contact you if the item you have selected is not currently in stock.

You will not be charged for any merchandise until it has shipped.

Holidays when our showrooms are closed

SUITE NY's fulfillment centers will be closed in recognition of the following holidays, please take notice that shipments may be delayed in observance of the following:

  • January 21Martin Luther King Jr.
  • February 18President’s Day
  • May 27Memorial Day
  • July 4 & 5Independence Day
  • September 2Labor Day
  • October 14Columbus Day
  • November 11Veterans Day
  • November 28 & 29Thanksgiving Day
  • December 20 through January 1 in observance of religious holidays and the New Year.

Please also note that we close at 3pm EST on the following dates: May 24, July 3, August 2, 9, 16, 23, and 30, November 27

Refusal of delivery

If you refuse delivery of any order placed on suiteny.com the package will be returned to our warehouse. Upon receipt of the item in original condition/original packaging you will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.

All returned items received without a return authorization are subject to a 25% re-stocking fee. Please see Return Policy for further details.

International orders

Unfortunately, suiteny.com does not ship outside the United States at this time. Credit cards must have a U.S. billing address. Please contact showroomsales@suiteny.com and one of our showroom sales associates will work to accommodate your request.