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This website ("Website") is operated by SUITE New York LLC ("we", "our", or "us"). Please read the following terms and conditions (the 'Terms of Use') carefully before using the Website. By accessing this Website, you agree to be bound by these Terms of Use. If you do not agree with these Terms of Use, you may not use the Website. We recommend that you keep a printed copy of these Terms of Use for future reference.
Please be aware that as you visit and navigate the Website, your use of our Website is subject to applicable laws governing ownership and use of intellectual property, including our trademarks and copyrights.
We own all rights in and to the SUITEHOME trademark, and any other trademarks that appear on our Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.
All designs, text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations appearing on the website, as well as the software used to create them, are owned by SUITE New York, LLC and are protected by U.S. and foreign copyright laws. You may electronically copy and/or print "hard copies" from the Website solely for personal, non-commercial purposes related to placing an order or shopping on the Website. Any other use of any content included on the Website, including linking or framing this web site, is strictly prohibited unless you first obtain prior written consent.
We respect the intellectual property rights of others and require that our users do the same. If you believe your work is being used in connection with our website in a manner that constitutes copyright infringement, or you believe your rights are otherwise infringed or violated by anything on the website, please notify us by sending an email to the following address: customerservice@suiteny.com.
In order for us to more effectively assist you, the notification must include all of the following:
Except for information necessary to place an order, do not send to us any confidential or proprietary information through this Website. Any information, materials, suggestions, ideas or comments sent to us will be considered non-confidential, and, by submitting it, you are giving us the absolute right to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.
We always try to provide complete, accurate, up-to-date information on our Website. Unfortunately, despite those efforts, human or technological errors may occur. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice. In addition, you acknowledge that the particular technical specifications and settings of your computer and your monitor could affect the accuracy of the display and the color and look of products shown on the Website.
We make no representations or warranties of any kind, whether express or implied, with respect to this Website, its content, or the information available on or through it; this Website is provided 'as is', with all faults. Except as otherwise provided under applicable laws, we will not be liable for any damages whatsoever arising out of or related to the use of this Website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
Nothing on the Website constitutes a binding offer to sell products described on the Website or to make such products available in your area. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. The prices displayed on the Website are quoted in U.S. dollars and must be paid in U.S. dollars. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account.
By visiting suiteny.com, you agree that the laws of the State of New York, without regard to principles of conflict of laws, will govern any dispute of any sort that might arise between us or any of our affiliates regarding your visit and use of our website.
Under California Civil Code Section 1789.3, California website users are entitled to know that they may file grievances and complaints with: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210, or by email at dca@dca.ca.gov.
You acknowledge that the Privacy Policy is part of the Terms & Conditions, and you agree that using our Website signifies your consent to SUITE New York, LLC's Privacy Policy and related Terms of Use provided above. You also agree that by using this Website, you are subject to all applicable laws, and is undertaken at your own risk. We reserve the right to change the Privacy Policy at any time, without advanced notice. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
At suiteny.com shipping and handling charges are based on the value of your order. This excludes special items that require White Glove Delivery where an icon is indicated on the product description page and a surchage is added to your shopping cart.
Standard Delivery is defined as one shipping method selected for delivery to one address. Order value is calculated before tax and can be found in the subtotal of your order. For items that are on sale or discounted, the order value is calculated using the original price.
ORDER VALUE | STANDARD DELIVERY |
$0 - $1,500 | 8.0% of order value |
$1,501 - $3,000 | 7.5% of order value |
$3,001 - $5,000 | 7.0% of order value |
$5,001 - $7,500 | 6.5% of order value |
$7,500 and up | 6.0% of order value to maximum of $1,000 |
WHITE GLOVE DELIVERY SURCHARGE |
ADD $400 surcharge to your standard order value delivery charge. |
Unfortunately at this time, we do not offer:
STANDARD DELIVERY offers delivery to your front door. If the destination is an apartment or multi-unit building, your order will be delivered inside the entrance of the building, but not to your apartment door. The typical delivery window is 3 – 10 business days from the day your order is shipped. Standard Delivery does not include unpacking, assembly or removal of packing materials.
WHITE GLOVE DELIVERY is a full service delivery. A delivery appointment is required and the service includes: inside delivery, assembly, placement in your room of choice and removal of all packing materials. Depending on the destination, transportation lead-time for White Glove service is typically 3-4 weeks from the day your order is placed. For destinations in rural locations, please expect an additional 1-2 weeks for transportation and delivery. Due to size, weight or fragility, we require the use of White Glove delivery service on select items (as noted in their product page descriptions). Please note, White Glove Delivery does not include: wall mounting, electrical or structural change nor the moving or removal of existing items.
EXPEDITED DELIVERY Orders placed before 12 PM (ET) will ship within 24 business hours. Orders placed after our cut-off time will ship on the next business day (Monday – Friday). White Glove Items are not eligible for Expedited Delivery.
SERVICE LEVEL | EXPEDITED DELIVERY |
Three Day | 28% of order value |
Expedited orders are given top priority. Orders placed after 12 PM EST on Friday will begin processing the following Monday.
Standard delivery orders typically ship within 72 business hours from when the order was placed. Delays may occur dependent upon product availability and credit card verification.
We will contact you if the item you have selected is not currently in stock.
You will not be charged for any merchandise until it has shipped.
SUITE NY's fulfillment centers will be closed in recognition of the following holidays, please take notice that shipments may be delayed in observance of the following:
If you refuse delivery of any order placed on suiteny.com the package will be returned to our warehouse. Upon receipt of the item in original condition/original packaging you will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.
All returned items received without a return authorization are subject to a 25% re-stocking fee. Please see Return Policy for further details.
Unfortunately, suiteny.com does not ship outside the United States at this time. Credit cards must have a U.S. billing address. Please contact showroomsales@suiteny.com and one of our showroom sales associates will work to accommodate your request.