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SUITE NY PRIVACY POLICY
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PRIVACY & USAGE POLICY
This website is operated by, SUITE New York, LLC ("we", "our", or "us"). We value our customers and respect your privacy. We collect information about you on our Website in an effort to communicate with you about our products, services and promotions. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency. This Privacy and Usage Policy only covers information collected through this Website and does not cover any information collected offline by us, including information collected by our 3rd Party Manufacturing partners.
This Privacy and Usage Policy describes the Personal Information we collect about you, why we collect it, how we use it and when we share it with third parties. Our Privacy and Usage Policy also describes the choices you can make about how we collect and use certain information. If our information practices change, we will post an updated policy on our website. You can tell if our Policies have changed by checking the revision date that appears on this policy.
TYPES OF INFORMATION COLLECTED
We sometimes ask you for certain kinds of Personal Information to provide the services you request. This information includes:
- Shopping - Through this website, you will be able to purchase SUITE New York products. We ask for information such as your name, billing and shipping addresses, telephone number, email address and payment card information in order to process your purchase, confirm your order and ship the items to you. If you elect to be added to the SUITE New York Newsletter and promotion email list, we may use your Personal Information to communicate with you about our products, services and promotions.
- My Account - You have the opportunity to create a personal shopping account with SUITE New York, which allows you to shop faster and easier. Using an email address as your user name and password of your choice, you may access your account on line at any time to add, deleted, or change information. In creating this account, you authorize SUITE New York to store your name, your phone number, your shipping & billing addresses and email address, until such time you elect to change or delete it. Each of these options is for your convenience only. If you ever use a public computer to sign into the account section of our website, we strongly encourage you to log out at the conclusion of your session. By doing so, your information will not be accessible to anyone else from that computer.
- Email List - When you request to be added to the SUITE New York email list, your email address or Personal Information will never be shared with or sold to anyone. Subscriptions to the email list can be cancelled at any time. To be removed from our email list, click the "unsubscribe" button found at the bottom of all the emails we send you.
- Purchases - When you place an order, you will be asked to provide your credit card information. SUITE New York does not store credit card information.
- Customer Service/Participation in Promotions/Sweepstakes or Surveys - If you contact Customer Service or participate in one of our promotions, sweepstakes or user surveys, we may ask for additional information, such as your age, interests or product preferences. This information will never be shared with third parties.
- Customer Service/Participation in Promotions/Sweepstakes or Surveys - If you contact Customer Service or participate in one of our promotions, sweepstakes or user surveys, we may ask for additional information, such as your age, interests or product preferences. This information will never be shared with third parties.
NON-PERSONALLY IDENTIFIABLE INFORMATION
Cookies
Several of our functions may use cookies. A cookie is a small piece of information sent by a website that is saved on your hard drive by your computer's browser. Cookies help us remember you when you return to our Website. Cookies also hold information a site may need to personalize/enhance your experience and to gather Website statistical data, such as which pages are visited, what is included in your shopping cart, the internet provider's domain name and the addresses of the sites visited immediately before coming to and immediately after leaving suiteny.com. However, none of this information is associated with you as an individual. It is measured anonymously and only in the aggregate. The information in the cookies lets us trace your 'clickstream' activity (i.e. the paths taken by visitors to our site and as they move from page to page). This enables us to better serve our customers by revealing which portions of our site are most popular. Cookies contain absolutely no Personal Information. You may disable cookies on your browser. Please review your browser's instructions for doing so.
Analytical Tools
We may also use various analytical tools in connection with the Website to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the website. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the web site you visited immediately before coming to the Website. This information is collected anonymously, and none of this information is identified with you as an individual or contains any Personal Information.
USE OF YOUR PERSONAL INFORMATION
We use the Personal Information we collect for various purposes, including:
- To complete your purchase transactions upon your request
- To keep you informed about the status of your orders
- To identify your product and service preferences, so we can notify you of new or additional products, services and promotions that might be of interest to you
- To improve our merchandise selections, customer service and overall shopping experience
- To comply with our legal obligations, policies and procedures and for internal administrative and analytical purposes
OTHERS WITH WHOM WE MAY SHARE YOUR INFORMATION
Service Providers : We may also disclose your Personal Information to service providers that help us provide the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information (b) assist us in distributing emails (c) assist us with direct marketing and data collection (d) provide us with data storage and analysis (e) provide fraud prevention or (f) engage in other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all Personal Information we share with them and to use the Personal Information only to perform their obligations in the agreements.
Compliance with Law : We may provide access to your Personal Information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability and protect our rights, and to protect the rights, property or safety of visitors to this Website and the public.
Transfer of Assets : In addition, if we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information will likely be among the assets transferred and will be disclosed during the process of negotiating such business transition, pursuant to a suitable confidentiality order.
LINKS TO OTHER SITES
While visiting our Website, you may link to sites operated other third parties. This does not mean that we endorse these sites or the goods/services advertised or offered on those sites. We do not make any representations or warranties about any third-party website that you may access through our Website. They are independent from us, and we have no control over, or responsibility for, their information or activities.
In addition, our privacy practices may differ from those of these other websites. If you provide Personal Information at one of those websites, you are subject to the privacy policy of the operator of that site, not the SUITE New York Privacy Policy. Please make sure you understand the other website's privacy policy before providing Personal Information.
YOUR SECURITY
SUITE New York goes to great lengths to keep your financial information private and safe. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of Personal Information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is our policy to never send your credit card number via email. Our customer service team operates over a private and secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting confidential information. Please note, however, that email is not encrypted and is not considered to be a secure means of transmitting credit card or other Personal Information.
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. When you have finished shopping and begin the checkout process, you will move into the secure area of our site. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. You will remain in this secure zone for the entire checkout process.
Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we use every reasonable means to ensure the security of information you transmit to us, we cannot guarantee that third parties will not intercept such information.
OPT-OUT
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive e-mails from us you may click on the "unsubscribe" link at the bottom of any email communication sent by us. Please allow us 10 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
"SPOOFING" AND "PHISHING"
A common Internet scam is known as 'spoofing' or 'phishing'. This occurs when you receive an email from what appears to be a legitimate source requesting personal information from you. Please be aware that we will NEVER send you an email requesting you to verify credit card, bank information, or any other personal information. If you ever receive an email that appears to be from us requesting such information from you, DO NOT respond to it, and DO NOT click on any links appearing in the email. Instead, please forward the email to us at customerservice@suiteny.com, as we will investigate all instances of possible Internet fraud.
CHILDREN USAGE POLICY
Suiteny.com does not sell products for purchase by children. We sell products for purchase by adults only. If you are under 18, you may use suiteny.com only with the involvement of a parent or guardian. We will remove from our files any Personal Information of anyone we discover to be under age.
TERMS & CONDITIONS
This website ("Website") is operated by SUITE New York LLC ("we", "our", or "us"). Please read the following terms and conditions (the 'Terms of Use') carefully before using the Website. By accessing this Website, you agree to be bound by these Terms of Use. If you do not agree with these Terms of Use, you may not use the Website. We recommend that you keep a printed copy of these Terms of Use for future reference.
INTELLECTUAL PROPERTY OWNERSHIP AND USE
Please be aware that as you visit and navigate the Website, your use of our Website is subject to applicable laws governing ownership and use of intellectual property, including our trademarks and copyrights.
TRADEMARKS
We own all rights in and to the SUITEHOME trademark, and any other trademarks that appear on our Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.
COPYRIGHT
All designs, text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations appearing on the website, as well as the software used to create them, are owned by SUITE New York, LLC and are protected by U.S. and foreign copyright laws. You may electronically copy and/or print "hard copies" from the Website solely for personal, non-commercial purposes related to placing an order or shopping on the Website. Any other use of any content included on the Website, including linking or framing this web site, is strictly prohibited unless you first obtain prior written consent.
INFRINGEMENT NOTICE
We respect the intellectual property rights of others and require that our users do the same. If you believe your work is being used in connection with our website in a manner that constitutes copyright infringement, or you believe your rights are otherwise infringed or violated by anything on the website, please notify us by sending an email to the following address: customerservice@suiteny.com.
In order for us to more effectively assist you, the notification must include all of the following:
- A physical or electronic signature of the owner of the right claimed to be infringed or the person authorized to act on the owner's behalf;
- A description of the copyrighted work or other right you claim has been infringed or violated;
- Information reasonably sufficient to locate the material in question on the website;
- Your name, address, telephone number, e-mail address and all other information reasonably sufficient to permit us to contact you;
- A statement by you that you have a good faith belief that the disputed use is not authorized by the rightful owner, its agent or the law; and
- A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the owner of the right claimed to be infringed or violated or are authorized to act on behalf of the owner.
NON-CONFIDENTIAL INFORMATION
Except for information necessary to place an order, do not send to us any confidential or proprietary information through this Website. Any information, materials, suggestions, ideas or comments sent to us will be considered non-confidential, and, by submitting it, you are giving us the absolute right to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.
ERRORS AND INACCURACIES
We always try to provide complete, accurate, up-to-date information on our Website. Unfortunately, despite those efforts, human or technological errors may occur. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice. In addition, you acknowledge that the particular technical specifications and settings of your computer and your monitor could affect the accuracy of the display and the color and look of products shown on the Website.
DISCLAIMER OF LIABILITY
We make no representations or warranties of any kind, whether express or implied, with respect to this Website, its content, or the information available on or through it; this Website is provided 'as is', with all faults. Except as otherwise provided under applicable laws, we will not be liable for any damages whatsoever arising out of or related to the use of this Website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
ORDERS
Nothing on the Website constitutes a binding offer to sell products described on the Website or to make such products available in your area. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. The prices displayed on the Website are quoted in U.S. dollars and must be paid in U.S. dollars. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account.
APPLICABLE LAW
By visiting suiteny.com, you agree that the laws of the State of New York, without regard to principles of conflict of laws, will govern any dispute of any sort that might arise between us or any of our affiliates regarding your visit and use of our website.
NOTICE FOR CALIFORNIA USERS
Under California Civil Code Section 1789.3, California website users are entitled to know that they may file grievances and complaints with: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210, or by email at dca@dca.ca.gov.
YOUR CONSENT
You acknowledge that the Privacy Policy is part of the Terms & Conditions, and you agree that using our Website signifies your consent to SUITE New York, LLC's Privacy Policy and related Terms of Use provided above. You also agree that by using this Website, you are subject to all applicable laws, and is undertaken at your own risk. We reserve the right to change the Privacy Policy at any time, without advanced notice. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
SUITE NY ACCOUNTS
CONTRACT SALES CONFIRMATION
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CUSTOMER SERVICE
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RETURNS
Please inspect your purchase immediately upon delivery. Our goal is to make our clients happy and to provide our shoppers not only with access to great design, but also a flawless shopping experience. We only sell authorized and licensed products from original manufacturers and stand behind the quality of every product in our carefully curated collection. Many of our products come with a manufacturer’s warranty that is displayed within each individual product description page. White Glove Delivery Service charges are not refundable under any circumstance. If you have a change of heart, or are unhappy with your purchase please notify Suite NY within 3 days of receiving your order so we can process a return authorization. Your authorized return must be received within 30 days. We do not accept returns of custom orders, special order items, or items that have been shipped from a third party vendor. Please check the product page if you are unsure whether an item can be returned. Suite is not responsible for the cost of return shipping, and the item is subject to a 10% re-stocking fee.
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Return Authorization (RA#) Instructions :
To make an authorized return, please contact customerservice@suiteny.com or call 212.421.3300 within 3 days of receipt of your order and provide your order # as well as details as to why you wish to return your item(s). You will receive either an email or phone call with your RA # valid for 7 days from date of request. Once you have received your RA#, please be sure it is written on the outside of your returned package. SUITE NY cannot honor any returns without all of the original packaging.
- Call 212.421.3300 or email customerservice@suiteny.com to receive a Return Authorization (RA#) Number (valid for 7 days from the date of receipt). If you would like to exchange merchandise, you can order your new items at this time. We will bill your credit card for the new merchandise once it has shipped and process your refund on the original method of payment as soon as it has been received and verified.
- Pack your return securely in the original packaging and include a copy of your packing slip.
- Write your Return Authorization Number (RA#) clearly on the outside of your return package.
- Please be aware that furniture is susceptible to damage during transit. Suiteny.com and our vendors take great care to pack shipments so that they will arrive safely so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return. Please send all returned items well packed via an insured courier (such as: Fed Ex or UPS). Please be sure to insure packages for the same value listed on your order.
- Arrange shipment through your local courier addressed to the designated suiteny.com returns location.
Suiteny.com is not responsible for items damaged or lost in transit during their return. All returned shipments received without a Return Authorization will be addressed separately at the discretion of SUITE NY, and are subject to a 10% re-stocking fee.
Manufacturer warranty
Many of our products come with a Manufacturer’s warranty that is indicated on the product’s description page.
419 PARK AVENUE SOUTH, 17TH FLOOR, NEW YORK, NY 10016 (212) 421-3300