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This website ("Website") is operated by SUITE New York LLC ("we", "our", or "us"). Please read the following terms and conditions (the 'Terms of Use') carefully before using the Website. By accessing this Website, you agree to be bound by these Terms of Use. If you do not agree with these Terms of Use, you may not use the Website. We recommend that you keep a printed copy of these Terms of Use for future reference.
Please be aware that as you visit and navigate the Website, your use of our Website is subject to applicable laws governing ownership and use of intellectual property, including our trademarks and copyrights.
We own all rights in and to the SUITEHOME trademark, and any other trademarks that appear on our Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.
All designs, text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations appearing on the website, as well as the software used to create them, are owned by SUITE New York, LLC and are protected by U.S. and foreign copyright laws. You may electronically copy and/or print "hard copies" from the Website solely for personal, non-commercial purposes related to placing an order or shopping on the Website. Any other use of any content included on the Website, including linking or framing this web site, is strictly prohibited unless you first obtain prior written consent.
We respect the intellectual property rights of others and require that our users do the same. If you believe your work is being used in connection with our website in a manner that constitutes copyright infringement, or you believe your rights are otherwise infringed or violated by anything on the website, please notify us by sending an email to the following address: customerservice@suiteny.com.
In order for us to more effectively assist you, the notification must include all of the following:
Except for information necessary to place an order, do not send to us any confidential or proprietary information through this Website. Any information, materials, suggestions, ideas or comments sent to us will be considered non-confidential, and, by submitting it, you are giving us the absolute right to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.
We always try to provide complete, accurate, up-to-date information on our Website. Unfortunately, despite those efforts, human or technological errors may occur. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice. In addition, you acknowledge that the particular technical specifications and settings of your computer and your monitor could affect the accuracy of the display and the color and look of products shown on the Website.
We make no representations or warranties of any kind, whether express or implied, with respect to this Website, its content, or the information available on or through it; this Website is provided 'as is', with all faults. Except as otherwise provided under applicable laws, we will not be liable for any damages whatsoever arising out of or related to the use of this Website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
Nothing on the Website constitutes a binding offer to sell products described on the Website or to make such products available in your area. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. The prices displayed on the Website are quoted in U.S. dollars and must be paid in U.S. dollars. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account.
By visiting suiteny.com, you agree that the laws of the State of New York, without regard to principles of conflict of laws, will govern any dispute of any sort that might arise between us or any of our affiliates regarding your visit and use of our website.
Under California Civil Code Section 1789.3, California website users are entitled to know that they may file grievances and complaints with: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210, or by email at dca@dca.ca.gov.
You acknowledge that the Privacy Policy is part of the Terms & Conditions, and you agree that using our Website signifies your consent to SUITE New York, LLC's Privacy Policy and related Terms of Use provided above. You also agree that by using this Website, you are subject to all applicable laws, and is undertaken at your own risk. We reserve the right to change the Privacy Policy at any time, without advanced notice. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
You will receive a confirmation email once your order has been received. When your order has shipped we will send you an additional email that includes the UPS/FEDEX tracking number for your package or White Glove tracking information. Please reference both your order # and, if available, your tracking # when contacting SUITE NY Customer Service.
For UPS delivery, upon receiving your shipping confirmation email, you may visit http://www.ups.com/tracking/tracking.html to verify the status of your order. For FEDEX delivery, you may visit; http://www.fedex.com/Tracking? to verify the status of your order. Please note that it may take up to 48 hours after your order has shipped for the tracking information to appear in the UPS or FEDEX system(s).
If you have further inquiries, please email customerservice@suiteny.com and we will do our best to help you.
Suiteny.com orders canceled within 24 business hours from the time they were placed can be refunded in full. Expedited orders are excluded.
After 24 business hours, there are no refunds at suiteny.com. Please see Return Policy for further details.
Suiteny.com accepts the following credit cards: American Express, Visa and MasterCard. Credit cards must have a U.S. billing address. If you are an architect or interior designer please contact a showroom sales associate at showroomsales@suiteny.com for payment information.
Sales tax will be applied to all orders shipped to New York
When placing your order, we estimate sales tax based upon the state, province or territory to which it is shipping. All sales tax calculations are subject to revision and are recalculated on the day your order is shipped.
As a recipient of the SUITE NY email newsletter you may receive exclusive offers that can be applied to orders by using the VIP Code during check out. Please note that VIP Codes cannot be combined with any other offer or discount and are only redeemable on suiteny.com.
In order to take advantage of these exclusive VIP Codes, please enter the 5 digit code in the space provided on the Order Review page before you Place Your Order. The value of the VIP Code will be applied to your order and appear in the Discount field.
Creating an online account allows for quick and easy ordering with the ability to save multiple shipping addresses on suiteny.com and to save your favorite designs to a virtual binder, allowing for personalized showroom assistance for your contract, commercial or residential projects.
SUITE NY offers one-on-one expertise in contract projects both large and small. We have extensive experience in meeting specific needs such as: GreenGuard or LEED certifications, NFPA Codes and Standards, GSA programs and more. To request a quote or to discuss your large project please contact us at 212.421.3300 or email contract@suiteny.com and a showroom specialist will contact you within 24 business hours.
To retrieve your suiteny.com account password, click on the Forgot Password link located on the Login sign-in. Your username and password will be sent to the account email address we have on file within minutes. Once you are signed in to your account, you have the opportunity to reset your password on the Personal Settings page from within your profile.
You do not need to open an account to receive emails from suiteny.com. At the bottom of every page of suiteny.com there is a field where you can simply provide your email address in order be added to our mailing list. Sign-up to receive exclusive collection and product previews, invitations to special events, industry news and VIP offers.
Please note that you may unsubscribe from our mailing list at any time by clicking the Unsubscribe link found at the bottom of all SUITE NY emails.