CUSTOMER SERVICE


FREQUENTLY ASKED QUESTIONS

 

Is your website secure?

The site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. This website, and most importantly all user information, is further protected by a multi-layer firewall based security system.

How can I check my order status?

You will receive a Shipping Confirmation email with detailed tracking information once your merchandise has shipped. If you have additional questions or the item is on back order, please contact customerservice@suiteny.com or call 1.877.278.4826 for customer service assistance.

What are my delivery options and how much do they cost?

Shipping and handling charges are based on the value of your order and the shipping method you choose. Please see our Delivery Options for complete details and shipping rates.

How do I create a Binder?

Click ‘ADD TO BINDER’ on any product page to begin the Sign-In Process. If you already have an account on suiteny.com, you can create a Binder using that same email address and password. If you do not have an account with us, simply enter the required information. Once you have created an account, you can place orders through our website as well as save favorite products to your Binder.

How can I tell what a chair feels like before ordering?

We have chosen our chairs for their usability and general comfort. Before placing a large order, some designers have purchased one sample and then completed the order upon obtaining client approvals of the chair. If you are an architect or designer, please contact a showroom sales associate at showroomsales@suiteny.com to assist you with this process, normal fees are incurred. For those in the New York area, we also invite you to our Park Avenue Showroom to view and experience our items in person.

Are swatches available?

Swatches and finish samples are available for most products on behalf of the Trade, and can be requested or seen through our New York showroom. You may also submit your request via email to showroomsales@suiteny.com.

How can I be sure my purchase is an authentic licensed design?

SUITE NY only sells licensed authentic designs from authorized manufacturers. We do not sell or represent imitation or non-licensed reproductions. Each product in our collection is created by the sole distributor that has authorization from the designer, or his or her estate, to manufacture that particular product. You can be confident that your purchase is a 100% authentic, authorized design.

Does SUITE NY buy or sell vintage designs?

SUITE NY only sells new licensed authentic products. We are happy to recommend vintage dealers in the area should you need advice. Please contact showroomsales@suiteny.com for more information.

What does QUICKSHIP mean?

SUITE NY proudly provides a stock program that allows our clients to receive many of our most popular products with significantly shorter lead times, often in two weeks or less.Please refer to QUICKSHIP for additional information on these products.

How will I know if my product requires assembly?

Each product’s description page specifies if assembly or installation is required and our WHITE GLOVE delivery service will ensure each product is installed carefully and correctly. Please note, SUITE NY does not provide electrical installation services.

What are your live customer service and showroom hours?

SUITE NY is open Monday through Friday 9am – 6pm Eastern Standard Time. Please reference our Holiday Schedule for specific closing dates.

Does SUITE NY offer Trade or bulk pricing?

Yes, for more information please contact showroomsales@suiteny.com or call 1.877.278.4836

How do I care for my new product?

Each product description page specifies care instructions. Should you need additional information please contact customerservice@suiteny.com and we will be happy to assist you.